Best WhatsApp Business Greeting Messages to Improve Customer Experience

In today’s digital world, every customer interaction can become a valuable business opportunity. With so many people connecting with businesses through the WhatsApp Business API, using automated greeting messages is no longer just a helpful feature — it’s a must-have.

Automated WhatsApp Business Greeting Messages make sure customers never feel ignored. These messages instantly acknowledge customers, no matter when they reach out or what they need. They help businesses make a great first impression by sharing their brand’s tone and values from the start.

By using automation, businesses can keep customers engaged, feel more connected, and ensure no message goes unnoticed. In this blog, I’ll share 20 ready-to-use WhatsApp greeting templates to help you start strong with every customer conversation.

What Is WhatsApp Business Greeting Messages?

When customers send a direct message to a business's WhatsApp platform, the automated system will send a WhatsApp Business Greeting Message. Greeting Messages serve as an automated solution to the problem of customer messages, bridging the gap of time and responsiveness between the customer and the business — similar to bulk messaging services.

These types of messages can capture customer attention through a welcome note, descriptive messages, or even next steps.

For example: "Thank you for contacting Shree Tripada! You will be assisted shortly. In the meantime, you can share your question!"

Customers will not be left waiting; their messages will be answered, even with an automated message. This promotes the relationship and sets the atmosphere for the rest of the conversation, be it inquiries, support, or sales.

Benefits of Implementing Greeting Message for Business

It is better with WhatsApp Business Greeting Messages. This is not for only being polite, it is for creating a strong first impression in customer relationships. In which you can improve customer experience in the following.

1. Establishes an Immediate Customer Connection

A welcome message sets a positive atmosphere; this message provides an instant connection. Customers feel appreciated and valued in their first interaction. This sets brand perception and builds unbelievable trust.

2. Increases Professionalism

Automated messages enhance professionalism. No matter the business, customers will always receive instant communication regarding their query. Even during the busiest moments in business, customers will feel like you appreciate their time.

3. Enhancing Customer Interaction

Automated messages can contain working hours, services offered, and relevant quick links, thus enabling the customers to interact with the business even during the period when the business inquiries are unattended.

4. Increases Response Efficiency

Including the common questions and inquiries in the automated system messages will allow the employees to have more meaningful dialogue with the customers thus enhancing time management.

5. Improving Customer Loyalty

Providing prompt automated messages will facilitate more meaningful conversations thus enhancing customer loyalty and retention.

6. Supports 24/7 Availability

Providing automated customer service messages through SMS API integration enhances the experience even outside business hours, improving reliability.

20 WhatsApp Business Greeting Message Templates You Can Use

Your WhatsApp Business greeting message plays a crucial role in determining your brand’s first impression. It helps establish an instant connection, promotes professionalism, and makes customers feel appreciated, even before your staff offers a response.

Here are 20 customizable WhatsApp greeting templates that you can adjust according to your brand and industry.

General Greeting Messages

These messages can be adopted by any business starting from small businesses all the way to enterprises.

1. Hello 👋! Welcome to [Your Business Name]. Thank you for connecting with us! How can we assist you today?
2. Hi there! 😊 We’re happy to have you here. Tell us how we can make your day better.
3. Hey! 👋 You’ve reached [Your Business Name]. Let’s get started — how may we help you?
4. Welcome! 🎉 Thanks for messaging [Your Business Name]. Our team is here to support you.
5. Hello and thank you for contacting us! We’ll be with you shortly to assist with your query.

Professional / Corporate Greeting Messages

These messages are suitable for IT, SaaS, telecom, or B2B businesses where the greeting needed a slightly more formal tone.

1. Greetings from [Your Business Name]! We appreciate your message. Our team will respond shortly.
2. Welcome to [Your Business Name], your trusted partner in [industry/service]. How may we help you today?
3. Hello! 👋 You’ve reached [Your Business Name]. Kindly share your requirements, and our experts will get in touch soon.
4. Hi there! Thank you for contacting [Your Business Name]. We look forward to assisting you.
5. Good day! We’ve received your message and will reply as soon as possible. Thank you for reaching out to [Your Business Name].

E-Commerce / Retail Greeting Messages

Best for online stores, D2C brands, or product-based businesses.

1. Hi 👋! Welcome to [Store Name]! Excited to have you here — explore our latest collections and offers!
2. Hey there! 🛒 Thanks for visiting [Brand Name]. Need help finding the perfect product?
3. Welcome to [Store Name]! Our team is here to make your shopping easy and enjoyable.
4. Hello! 👋 Thank you for connecting with [Brand Name]. Don’t forget to check our exclusive deals!
5. Hi! 😊 We’re glad you’re here at [Store Name]. Let us know how we can assist with your order or queries.

Customer Support Greeting Messages

For businesses that use WhatsApp for support or service-related chats.

1. Hello 👋! You’ve reached [Business Name] Support. Please share your concern — our team will respond shortly.
2. Hi there! Thanks for contacting [Your Business Name]. Your satisfaction is our priority — we’ll get back to you soon.
3. Welcome to [Your Business Name] Customer Care! How can we make things easier for you today?
4. Hello and thank you for reaching out! We’ve received your message — our support agent will respond within a few minutes.
5. Hi 👋! This is [Your Business Name]’s support desk. Please describe your issue so we can assist you quickly.

Best Practices for WhatsApp Business Greeting Messages:

• Always include your brand name for recognition.
• Keep a welcoming but professional tone. It builds trust.
• Always include a call-to-action (CTA) like "Share your query," or "Explore our offers."
• Keep your message short and to the point. Most users will skim your message.

What Is the Difference Between a Greeting Message and an Away Message on WhatsApp?

Many businesses confuse greeting messages with away messages due to similar functionalities provided by a communication platform as a service (CPaaS). While greeting messages create a positive first impression, away messages let your customers know that you are still unavailable.

For more applicable understanding, please refer to the comparison below:

Feature	Greeting Message	Away Message
Purpose	Welcomes customers when they message your business for the first time or after a period of inactivity.	Informs customers that you’re currently unavailable or offline.
Timing	Sent instantly when a new chat begins or after 14 days of no activity.	Automatically sent during non-working hours or when your business status is set to “Away.”
Tone	Warm, friendly, and welcoming — designed to start a conversation.	Polite, professional, and time-bound — designed to manage customer expectations.
Example	“Hi 👋! Thanks for reaching out to [Your Business Name]. How can we help you today?”	“Hello! 👋 Our office hours are 9 AM–6 PM (Mon–Sat). We’ll get back to you as soon as we’re online.”

Why Both Are Important

Greeting and Away Messages allow seamless integration of customer contact during and outside your business hours. Greeting Messages provide the customer with a feeling of connection and confidence, while Away Messages enhance the professionalism of the company. The combination ensures a business is perceived as responsive "24 hours a day".

Many businesses frequently confuse greeting messages with away messages on WhatsApp, but they serve different purposes. A greeting message from Shree Tripada welcomes customers the first time they contact you, or after a period of inactivity. It creates a friendly first impression, as in, “Hi! 👋 Thanks for reaching out to Shree Tripada. How can we assist you today?” An away message, on the other hand, lets customers know that your team is unavailable at the moment in a more formal tone. For instance, “Hello! Our team at Shree Tripada is offline right now. We’ll get back to you during our office hours, 9 AM–6 PM.”